NRHA Training Programs
Internal Theft Prevention
Internal Theft Prevention is the first of four online training modules in NRHA’s new Loss Prevention Training Series. It is designed to help owners and managers prevent employee theft.
External Theft Prevention
This module is designed to help employees learn about the effects shoplifting can have on a retail home improvement store. It also contains tips on how to spot it, how to deal with it properly when it happens and how to prevent it from happening in the first place.
Checkout Scams & Robbery Prevention
Coming soon...
Store Safety & Security
Coming soon...
The remaining two modules (Checkout Scams & Robbery Prevention and Store Safety & Security) will be launched late 2010 & 2011.
Originially created in 1990, this training video was developed to help retailers better communicate the ideas of profit and loss to employees. Twenty years later, NRHA announces the re-release of Our Three Pennies of Profit. This new and improved edition discusses profit and loss in today’s terms-using modern verbiage and referencing store features in line with today’s industry.
Click here to learn more about the training video and how you can use it in your store.
NRHA’s Basic Training Series
NRHA’s new Basic Training Course in Hardware Retailing and Basic Training Course in Building Materials Retailing are comprehensive product knowledge training programs that include coursework, testing, instant grading feedback and a complete progress report for each student enrolled from your business. You get a fully administered training program up and running with very little effort. And, best of all, you can train an unlimited number of students at no additional cost. These courses are designed to help both new and existing retail sales associates gain the confidence they need to be successful on the sales-floor or out in the lumberyard.
The New Basic Training Series Includes:
- 9 Core Hardlines and 9 Building Materials Modules
- Upselling & Add-On Selling Techniques
- Selling Skills
- Product Photos & Descriptions
- Frequently Asked Questions
- Merchandising Techniques
- And much, much more
Advanced Course in Hardware Retailing
This 16-chapter basic product knowledge training course with accompanying chapter tests is offered in its entirety online. The student studies online or prints each chapter for review, then takes each chapter test online. His test is immediately graded and results returned for the student’s review, and a complete student progress report is sent to the store manager or store owner.
Building Materials Product Knowledge Course
This 15-chapter course addresses the employee training needs of retailers primarily engaged in selling LBM products. This program is delivered in the same way as the Advanced Course in Hardware Retailing.
It’s All Available Online As Part of Your NRHA Membership.
For more information call 800-772-4424 today!
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