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Recent Videos

A Guide to Employee Management

Anchored by information released just this year in the Employee Compensation Study developed by the North American Retail Hardware Association, this webinar will tap into the latest management strategies from hiring, training and motivation. Got questions or concerns about managing your staff? Don't miss this webinar.


The Secret of Customer Service Standouts

What makes independents winners in the home channel? Customer service. Top-quality customer service is more important now than ever, and this webinar will examine how independent retailers are meeting and exceeding customers'' demands for attention. For information on best practices and to hear the results of a consumer poll on how retailers are cutting it when it comes to customer service, log on to this webinar.


Transition on Miracle Mile PDIY

Follow along with NRHA editors as they participate in a housing blitz in which volunteers build two houses from the ground up and refurbish another house in under a week.


Can You Hear Me?

To find out what types of advertising really attract today's consumers; NRHA went straight to the sources. Original research culmed through a consumer focus group, formal surveys and interviews with retailers, this webinar will address the different types of advertising mediums available to today's retailers which ones consumers say they actually pay attention to. Questions, Comments or Concerns? send them to Jesse Carleton at jcarleton@nrha.org


How to Sell: Paint and Sundries

As a staple in every hardware store, the paint and sundries department has always been a popular destination for DIYers and contractors. But, how can retailers really get the most profit out of paint? This webcast will focus on what best-in-class retailers have done to take their paint department to the next level.


Time to Rethink Retail

If you're ready for a cutting-edge program designed to help you reinvigorate your business, look no further. The Rethink Retail Conference will provide you with leading industry trends and information affecting your business. Held at the 2012 National Hardware Show in Las Vegas, May 1-3, 2012, the NRHA Rethink Retail Conference will offer multiple seminars tracks full of workshops specifically designed to help independent retailers reenergize and rethink their current business practices. We know you're thinking this kind of program must come with a high price tag. That's the best part. Attendance is entirely free for you and your staff. No registration required! All you have to do is register for the free National Hardware Show, and attend the seminars and workshops of your choice when you arrive in May. www.rethinkretailconference.com


Decoding the QR Code

Our editors visited Megan Menzer, owner of Newton's Hardware in Cherryvale, Kansas. She explains how using QR codes can generate excitement with your customers and better promote your store with strategic and fun ways to implement QR codes.


The Evolving Home Improvement Channel

Get in touch with the ins and outs of the distribution, manufacturing and retail segments of today's evolving home improvement channel. Tune in for coverage on what's going on within the industry's largest retailers, and get up-to-date proprietary research looking into how today's manufacturers and distributors are handling the demands of the modern retailer.


How to Sell Building Materials

What are high-performance lumber and building material retailers doing to keep their businesses profitable, especially in light of the recent economy? This webinar will explore trends in this important business segment and how retailers are responding. It comes down to strengthening fundamentals of retail and improving efficiency.


The Rebirth of DIY

Is economic pressure encouraging an increase in DIY activity across the country? Supported by original research, this webinar will examine how consumers' attitudes toward do-it-yourself projects have changed over the years, and how retailers can focus on the changing demands.


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February 2012 Digital Edition

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